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WGU Information Technology Management QGC1 Sample Questions (Q141-Q146):
NEW QUESTION # 141
Which organizational policy states that an employee should never send unsolicited emails outside the organization?
Answer: B
Explanation:
* Understanding Anti-Spam Policies:
* Anti-spam policies prohibit the sending of unsolicited emails, particularly outside the organization.
* Such policies protect an organization's reputation and comply with legal frameworks like the CAN-SPAM Act.
* Focus on External Communications:
* The policy ensures employees refrain from sending emails that may be perceived as spam, safeguarding the organization from legal and reputational risks.
* Why Other Options Are Incorrect:
* Option A:Information use policies focus on managing and protecting data, not email practices.
* Option B:Monitoring policies are about observing employee activity but do not prevent spam.
* Option D:Social media policies govern employee behavior on social platforms, not email usage.
References:
* "Anti-Spam Guidelines for Businesses" - FTC
* IT Policy Frameworks and Guidelines (ISO 27002)
NEW QUESTION # 142
Which information system facilitates the sharing of data between the human resources and purchasing department in the same corporation?
Answer: D
NEW QUESTION # 143
Which customer relationship management (CRM) feature helps businesses track the effectiveness of their marketing?
Answer: B
Explanation:
CRM systems include campaign performance analysis features that allow organizations to measure the success of marketing campaigns, such as conversion rates, customer responses, ROI, and overall effectiveness. This enables continuous improvement of marketing strategies.
Option A: Message delivery tracking only shows if communication reached the customer, not campaign success.
Option B: Contact response summaries are part of reporting but do not give full performance insights.
Option C: Promotion strategy evaluation is broader and more subjective than measurable campaign analytics.
Therefore, the correct CRM feature is campaign performance analysis.
Reference:
WGU Information Technology Management - Information Systems for Business, section on CRM in Marketing Campaigns.
NEW QUESTION # 144
Which factor in the planning process is considered true, real, or certain without proof or demonstration?
Answer: A
NEW QUESTION # 145
Which term is used to describe the business needs, justification, requirements, and boundaries of a project?
Answer: C
Explanation:
* Definition of Project Scope:
* Project scope describes thebusiness needs, justification, requirements, and boundariesof a project.
* It defineswhat is included and excludedin the project, ensuring all stakeholders have a shared understanding of the project's goals and deliverables.
* Purpose of Defining Scope:
* Prevents scope creep by clearly defining project boundaries.
* Ensures the project aligns with business objectives and stakeholder expectations.
* Incorrect Options Analysis:
* B. Project Management:Refers to the overall process of planning, executing, and closing a project.
* C. Project Milestone:Represents significant points in the project timeline, not boundaries or requirements.
* D. Project Plan:A document detailing how the project will be executed, monitored, and controlled.
References and Documents of Information Technology Management:
* PMBOK Guide (Project Management Institute).
* ITIL Project Planning Framework (Axelos).
NEW QUESTION # 146
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