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SalesforcePublic Sector Solutions Accredited Professional Sample Questions (Q39-Q44):
NEW QUESTION # 39
A Public Sector Organization (PSO) is implementing Public Sector Solutions. It has a requirement that they would like to keep a list of assessment indicators that their teams will use during inspections and have those indicators mapped to regulatory codes that team members can reference.
Leveraging the Public Sector Solutions data model, how can the Technical Consultant meet the requirement for the PSO?
Answer: C
Explanation:
The Assessment Indicator Regulatory Code junction object is part of the Public Sector Solutions data model and it is used to create a many-to-many relationship between Assessment Indicators and Regulatory Codes.
This allows the PSO to keep a list of assessment indicators and map them to multiple regulatory codes that team members can reference. Reference: https://trailhead.salesforce.com/content/learn/modules/public-sector- solutions-design/explore-the-components-of-public-sector-solutions
NEW QUESTION # 40
The Department of Disaster Assistance would like to use eSignature capabilities to send the agreements
/contracts to its customers.
Which eSignature providers are readily available without much coding/configuration using Public Sector Solutions toolkit? (Choose Two)
Answer: C,D
Explanation:
Adobe Sign or DocuSign are two eSignature providers that are readily available without much coding
/configuration using Public Sector Solutions toolkit. Adobe Sign and DocuSign are eSignature solutions that can be integrated with Public Sector Solutions without custom coding. They can help public sector agencies to send, sign, and manage contracts and agreements electronically. Adobe Sign and DocuSign integration can provide features such as sending a contract document for review and signatures to multiple recipients, tracking the signed contract document and updating the contract record status in Salesforce, and automatically invalidating a contract document that is pending signatures if a new contract document supersedes it using Adobe Sign Web Forms or DocuSign PowerForms. Reference: https://help.salesforce.com/s/articleView?
id=psc_admin_setup_adobe_sign.htm&type=5&language=en_US https://help.salesforce.com/s/articleView?
id=psc_admin_setup_docusign.htm&type=5&language=en_US
NEW QUESTION # 41
A government agency wants to implement the Licenses, Permits, and Inspections modules of Public Sector Solutions. The agency needs to issue licenses and permits to two different sets of constituents; business constituents and private constituents. The agency would like to roll out licenses and permits to their business constituents first, followed by the private constituents at a later date.
What data model and implementation strategy should a technical consultant recommend to the government agency for this use case?
Answer: D
Explanation:
This recommendation aligns with the implementation strategy required by the government agency. Here's the rationale:
* Business Account and Contact data model is designed for managing entities like businesses, organizations, and their associated contacts.
* Rolling out this model first ensures the agency can meet its priority of addressing business constituents before private constituents.
* Person Account data model is tailored for individuals acting as their own account, which is suitable for private constituents.
* Implementing this at a later stage aligns with the phased rollout strategy the agency prefers.
* Starting with only the Business Account and Contact model keeps the initial implementation focused and avoids unnecessary complexity.
* A phased approach allows the agency to learn and refine processes during the first phase (business constituents), then expand to private constituents.
* B. Business Account and Household Account/Contact data model:
* The Household Account model is not recommended for this use case. It is primarily used in Salesforce Nonprofit Success Pack (NPSP), not Public Sector Solutions. For private constituents, the Person Account model is more suitable.
* C. Implementing both models at the same time:
* Rolling out both models simultaneously (Business Account and Person Account) adds complexity to the implementation. It would require handling two different constituent types from the start, which is against the phased approach preferred by the agency.
* D. Implementing Business Account and Household Account at the same time:
* This option introduces an unnecessary mix of data models (Household Accounts instead of Person Accounts). Additionally, implementing both at once contradicts the agency's phased rollout preference.
1. Business Constituents First:2. Private Constituents Later:3. Avoiding Complexity During Initial Rollout:
Why Not the Other Options?Conclusion:To meet the agency's requirements, the technical consultant should recommend implementing the Business Account and Contact data model for business constituents now and the Person Account data model for private constituents at a later stage.
NEW QUESTION # 42
A resident in the city of Richdale has concerns about unnecessary debris from construction at a nearby residence and has filed a complaint with the city. The city uses Public Sector Solutions for LPI (Licensing, Permitting & Inspections) to manage residential construction permits.
What three recommendations should a Technical Consultant provide to the city to handle complaints from residents and tie them back to existing residential construction permits?
Answer: B,C,E
Explanation:
Linking inspections and visits to permit applications allows the city to track the progress and status of the inspections related to the complaints. Configuring inspections and visits enables the city to define the inspection types, schedules, checklists, and outcomes. Configuring action plans on cases and permits allows the city to automate the inspection tasks and workflows, assign them to inspectors, and collaborate on them using Chatter. Reference: https://trailhead.salesforce.com/content/learn/modules/public-sector-solutions-design/configure-inspections-and-visits
NEW QUESTION # 43
Bobahaven has implemented Public Sector Solutions to manage constituent applications for permits and licenses. However, they have noticed their call center is receiving a large number of phone calls asking similar questions about the new permit and license application processes. Bobahaven is looking for advice on providing up-to-date information about permit and license processes to constituents so their call center inbound call numbers can be reduced.
Which solution would allow constituents to find answers to the* questions before beginning the application process while reducing implementation and maintenance costs?
Answer: D
Explanation:
Salesforce Knowledge is a feature that allows Bobahaven to create, manage, and publish articles that provide up-to-date information about permit and license processes to constituents. By publishing articles to an unauthenticated Experience site page, Bobahaven can reduce the implementation and maintenance costs by not requiring login or user management for the site visitors. Constituents can access the articles before beginning the application process and find answers to their questions without calling the call center.
Reference:https://trailhead.salesforce.com/content/learn/modules/public-sector-solutions-design/create-guided-di
NEW QUESTION # 44
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